Rental units showing as unavailable when they should be available

I was curious and removed the 1 unit from maintenance and changed the inventory quantity of the dry only unit from 2 to 1. When I do this, it still shows that the Castle Combo (Dry) is unavailable for that day... shouldn't it still show the 2 Castle Combo (Dry) parent as available since none of the Castle Combo parent or child have been reserved for that day?

I think there is an issue with the Castle Combo (Dry) parent not showing availability properly as a Castle Combo (Dry) option.

The system is looking at the Castle Combo (Dry) and the Castle Combo (Dry) (parent) as two different items. So, if you want to book another one at the same time you would have to choose the (parent) one. I think the only other way around this would be to set up (4) Castle Combo (Dry) and then add the water combos (2) as accessories. Because the system won't let you have 4 parent items and then only 2 child items.

If I change the Castle Combo (Dry) back to qty 2, it then allows me to book another 3 Castle Combo (Dry) units for that same day (4 total if you include the other previously booked order), see order #3978191 & order #3972565.

When I have 1 of the Castle Combo (Dry) in maintenance, or remove it from maintenance and change the inventory qty to 1, it will only show 1 Dry unit as available when really there should be 3 available between the 1 Castle Combo (Dry) and 2 Castle Combo (Dry) parent...

when I remove the 1 Castle Combo (Dry) from maintenance and have the inventory quantity set to 2, then between the 2 Castle Combo (Dry) and 2 Castle Combo (Dry) parent there are 4 dry units available.

It seems that the (Dry) "cousin" feature only functions properly when both the Castle Combo (Dry) and Castle Combo (Dry) parent have the same quantity.

Something doesn't seem to be functioning properly here between the "cousin" feature and the quantities.

What date and times are you entering to get the quote?

The reason I am asking is because when I try to get the same results as you it is acting as it should

Let me put back in maintenance again and see if i have the same issue

I tried the maintenance situation a couple of ways and it worked ok for me. Let me know if this continues to be a problem. Also, I set up a "serial number" for the Castle Combos. The dry only combos will have a number 1 listed after them....and the parent combos will have a 2 listed after them. This way you can tell easier which one is in maintenance, which one is listed on the calendar, etc. I think this will help a lot.

There was no confusion with what was in maintenance and what wasn't, I already resolved the issue I was having with the item availability for today by deleting that unit from the maintenance "Item History," I addressed this in one of the other messages below...

However, this doesn't resolve the issue I am having with the Castle Combo (Dry) parent showing as not available on the quote page.

Look at lead #3921545 on 09/16 for example. This is the only order I have on that day for the Castle Combo (Dry). As you can see from the screenshot below that the 2 Castle Combo (Dry) parent are available on the lead page but is showing as not available on the customer quote page so other customers are unable to auto book the Castle Combo (Dry) on 09/16 even though there are still 2 available to be rented (Dry).

Lead page screenshot

Customer Quote page screenshot

I understand how on the back end it will show the "cousin" as 2 separate units and on the quote page it will look like the same item to the customer... that is where the issue is. Since the quote page shows them as the same unit it should show the (parent) as available dry as well but it is not.

Also, look at today's orders, I only have 1 order for today for the Princess Combo (Dry) order #3963411, no other confirmed orders. I have the Castle Combo (Dry) set to qty 1 and the Castle Combo (Dry) parent set to qty 2... even though I don't have any orders at all for the Castle Combo (Dry) it is still showing it as unavailable for today on the quote page.

Again, even though I don't have any other orders for today... if I attempt to change order #3963411 manually on the backend from the Princess Combo (Dry) to the Castle Combo (Dry), the 2 Castle Combo (Dry) parent is available on the backend (not available on the quote page) and the 1 Castle Combo (Dry) is showing "Overbooked by 1"... but yet I don't have any other orders for the Castle Combo (Dry) for today so why would it show as unavailable on the quote page and show "Overbooked by 1" on the backend?

Yes, I understand it lists it twice... I understand that 1 of the line items is for the Castle Combo (Dry) and the other line item is for the Castle Combo (Dry) parent.

You are still not addressing the issue, see lead #3963411.

As you can see by the attached screenshot it lists both the Castle Combo (Dry) and Castle Combo (Dry) parent; however, the Castle Combo (Dry) is showing overbooked even though I have 0 orders for it today.

Also, as you can tell from the attached screenshot... assuming the Castle Combo (Dry) was actually rented out for today (even though it is not), the 2 Castle Combo (Dry) parent are available on the lead page, but on the customers quote page it is showing that none of the Castle Combo (Dry) parent are available to rent... even though they are.

Yes, I understand it lists it twice... I understand that 1 of the line items is for the Castle Combo (Dry) and the other line item is for the Castle Combo (Dry) parent.

You are still not addressing the issue, see lead #3963411.

As you can see by the attached screenshot it lists both the Castle Combo (Dry) and Castle Combo (Dry) parent; however, the Castle Combo (Dry) is showing overbooked even though I have 0 orders for it today.

Also, as you can tell from the attached screenshot... assuming the Castle Combo (Dry) was actually rented out for today (even though it is not), the 2 Castle Combo (Dry) parent are available on the lead page, but on the customers quote page it is showing that none of the Castle Combo (Dry) parent are available to rent... even though they are.

I found the issue why it wasn't showing available for today even though I didn't have any orders for it today...

even though I removed it from "Items Currently Out" in maintenance, it was listed under "Item History" and was still creating a glitch with the rental availability... I deleted it from "Item History" and now it shows as available today. There is something wrong with your software and how the inventory maintenance "Item History" is affecting the rental availability.

This still, however, doesn't solve the issue I am having with the Castle Combo (Dry) parent showing as not available on the quote page.

Look at lead #3921545 on 09/16 for example. This is the only order I have on that day for the Castle Combo (Dry). As you can see from the screenshot below that the 2 Castle Combo (Dry) parent are available on the lead page but is showing as not available on the customer quote page so other customers are unable to auto book the Castle Combo (Dry) on 09/16 even though there are still 2 available to be rented (Dry).

Lead page screenshot

Customer Quote page screenshot

Yes, it makes sense; something with the cousin relationship is not working properly in regards to availability on the quote page.

If I have something set up wrong please let me know so I can set it up correctly... for now we will keep a close on our quotes for this item but if it is a bug, please let me know when you estimate it will be fixed so we don't have to worry about missing any auto booked orders. Thanks!