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Refunds

Eric . shared this question 10 years ago
Answered

I need to refund a partial payment (for an item they ordered and payed for but decided not to use the day of) How can I show the refund without it showing the balance owed? Will I need to take the items off of the invoice first?

Best Answer
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I would recommend taking the item off the invoice or lead. You can also put in a negative payment on the leads contract tab. Another option would be to add a "Quick Add" line item with a negative number as the amount. You could call it "Remove [item name]."

Comments (1)

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1

I would recommend taking the item off the invoice or lead. You can also put in a negative payment on the leads contract tab. Another option would be to add a "Quick Add" line item with a negative number as the amount. You could call it "Remove [item name]."

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