This object is in archive!
refund issue
Solved
Lead 3491183 and other leads refunded on Saturday now say the refund was cash when we refunded saved card. We caught this when a customer stated their refund was not received. We noticed it said “cash” so we deleted it and reposted to saved card and now it says cash. Very confusing and now just double refunded most likely.....or did we??
The same problem
It looks like you've done the refund correctly for lead 3491183. It's likely the first refund attempt wasn't done properly (click "Add Payment", select "Charge Saved Card xxxx", enter negative amount, save) and was simply added as a manual Cash payment. I can't see the previous refund attempt (now deleted) #2187759, but since the customer never received it I think you're safe and didn't refund the customer twice.
If the payment type begins with "cimcharge_" when viewing it from the contract tab, which this one does, the refund was done properly. When you then click to edit the contract tab, the type will say "Cash" in the dropdown which is fine. However, if the type says Cash when viewing a refund on the contract tab (not editing), it was done incorrectly (common mistake is that "Charge Saved Card xxxx" was not selected as the type) and likely needs to be done again. Let me know if you have any questions or if you'd like me to take a look at any other leads.
It looks like you've done the refund correctly for lead 3491183. It's likely the first refund attempt wasn't done properly (click "Add Payment", select "Charge Saved Card xxxx", enter negative amount, save) and was simply added as a manual Cash payment. I can't see the previous refund attempt (now deleted) #2187759, but since the customer never received it I think you're safe and didn't refund the customer twice.
If the payment type begins with "cimcharge_" when viewing it from the contract tab, which this one does, the refund was done properly. When you then click to edit the contract tab, the type will say "Cash" in the dropdown which is fine. However, if the type says Cash when viewing a refund on the contract tab (not editing), it was done incorrectly (common mistake is that "Charge Saved Card xxxx" was not selected as the type) and likely needs to be done again. Let me know if you have any questions or if you'd like me to take a look at any other leads.
Replies have been locked on this page!