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Quickbook lead not in queue

Antjuan K. shared this question 7 years ago
Answered

Hello


Recently updated my quick books to 2017 desktop version this year on a different computer. I imported all the information over to the new version. I went to run a sync from IO to QB and the status is 0 processed every time with a error code 3100. I will need to import all leads and payment from 1-15-17 to current. What do I need to do to get this back up and running? Thank

Comments (2)

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Did you ever change the file name and location of the file we are syncing with? It may still be syncing with the old file. Before you update the name and location, please contact us so we can disable the syncing temporarily. Then the name and location can be updated and we can back date when you want the syncing to start.

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Ok. I will contact you guys in a day or so when I get free.

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