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Promo Error

Greg H. shared this question 8 years ago
Answered

I have an order 1668244


it had rent 2 get 1 free promo applied and all was good as you can see in the contract that was sent and signed.

i made some changes to the order and the coupon dropped off for some reason..

No biggie i go to add it back and now it wont let me add it


can you look at this and let me know how to fix it

Comments (2)

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It doesn't appear to be set up wrong, because it does display in the drop down for you to select, but I can see when you select it and update the lead, it doesn't "stick." We're looking into it further still...

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There promo code is such that it looks for the most expensive 2 items to qaulify the deal to, Then it looks for the cheapest one to apply the deal to. Since the obstacle course line item is $0, it looks at that and says "this deal doesn't actually discount more than $0, so don't apply the coupon at all."

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