PayPal payment not working

Alek V. shared this problem ago

Solved

We've had a few customers lately saying the PayPal link on their contract isn't letting them pay their deposit (or full balance).

I've clicked on the link as if I was a customer, and am getting an error message as well. This is what PayPal's site error says:

The link you have used to enter the PayPal system contains an incorrectly formatted item amount.

The only current customer having this issue is Lead ID: 976541. I'm assuming everyone who has had this problem is the same error...but I can't confirm that since this is the only customer contract link that I have that has an unpaid deposit/balance.

Thanks for helping, if you can!

The same problem

Comments (1)

IO S. ● 9 years ago

This was a strange rounding bug that was rare. It's fixed now.

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Tracey H. ● 9 years ago

I am getting the same error now. I can't process a payment for lead id

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Tracey H. ● 9 years ago

I am getting the same error now. I can't process a payment for lead id 989337

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IO S. ● 9 years ago

Your browser is not downloading the latest javascript. See below.

http://www.wikihow.com/Clear-Your-Browser%27s-Cache

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