Paypal adding additional tax

Tracey H. shared this question ago

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For some reason when customers or myself process payments using paypal, something happens where paypal adds tax onto the deposit amount. Everything appears fine through the entire process, until process payment is clicked, you'll see the tax add before you can do anything about it. Occasionally it will show up before the customer clicks the process payment but most of the time it just jumps in there and appears. It's weird. It doesn't happen to every customer; just random. I'm always holding my breath when processing payments. It comes across as funny business when you end of charging a customer more than they were told and there was no way to stop it before it went through. Once again, i thought this was a one time deal, but I've had it happen several times. My setting in Paypal to not charge tax is there so I'm not sure what's going on.

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Comments (3)

IO S. ● 7 years ago

"Everything appears fine through the entire process, until process payment is clicked, you'll see the tax add before you can do anything about it."

It sounds like this is happing in PayPal's site. Once the customer is inside PayPal making a payment, it is no longer our software. You'll need to contact PayPal's support in this case. Please let me know if I'm misunderstanding the point at which this error happens.

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Tracey H. ● 7 years ago

Nope, you're unuderstanding it just fine. Thanks a bunch.

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Herbert . ● 7 years ago

I am not sure if this would help. I just got off the phone with paypal and they had no clue what I was talking about. I went into the setting on the Inflatable office program, clicked on payment options on the left side. When you look at surcharges you will see under paypal that they have a 2.9% fee written in the boxes. I went in and deleted that from the boxes. Once I did that the fee no longer showed up.

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IO S. ● 7 years ago

The surcharge is different than a tax. This number does get added to the payment amount the customer is going to make. It displays in red text before they click to pay by PayPal, and adds to the payment amount AS we send the amount to PayPal; not as a tax, but just increasing the amount to be paid. Once the payment was accepted by PayPal, we increase the lead total by adding a Fee to the lead, and recording the payment on the Contract tab.

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jeremy s. ● 7 years ago

has there been a change on the inflatable office side? This was never a problem before and now the numbers do not match and I have not changed anything. I'm starting to have customers "over pay" me and it even shows up on my screen that I owe them money now. The surcharge looks like it's going through twice, once from pay pal and now again from us???? My price quoted is a cash price so if there is a fee I want it covered, I also do not want to price myself out of the game nor loose a customer because I dont want to take a CC. If I delete the surcharge in the system will this fix it and paypal can now add it on there side?

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IO S. ● 7 years ago

In our last update, there were some changes with tax calculations and fees, so there could be a mistake; but the behavior described above hasn't changed. Do you have a particular example we could see to check the numbers? You could email a particular example to sales@inflatableoffice.com to keep the information private.

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