This object is in archive!
Payment received emails for Refunds
Answered
Just noticed that payment received emails are sent when a refund is added into the payment area, which may be confusing for some customers. Is there anyway to disable the email from being sent when a negative amount is applied?
I know there are other work around like preventing auto-emails, but im specifically interested if this is something that can be done.
The same question
If you are refunding, you should reduce the total such that with the refund the event is paid in full without a balance due. Otherwise there will be many other issues in addition to the email going out, such as it showing unpaid, improperly skewing your stats, etc.
If you are refunding, you should reduce the total such that with the refund the event is paid in full without a balance due. Otherwise there will be many other issues in addition to the email going out, such as it showing unpaid, improperly skewing your stats, etc.
I am referring to full refunds.
I am referring to full refunds.
i just gave this a little more thought and wanted to elaborate.
I am referring to the auto-email that gets sent once a payment has been made. It is being sent out for every transaction in the payment table including negative amounts. So if we issue a refund which is recorded on the payment table, the customer gets a "we received your payment" email.
i just gave this a little more thought and wanted to elaborate.
I am referring to the auto-email that gets sent once a payment has been made. It is being sent out for every transaction in the payment table including negative amounts. So if we issue a refund which is recorded on the payment table, the customer gets a "we received your payment" email.
Ok, I see what you are saying, Yes, we can have it ignore any payments less than zero. With full refunds, you should move the lead to a cancelled status that is set to not send emails.
Ok, I see what you are saying, Yes, we can have it ignore any payments less than zero. With full refunds, you should move the lead to a cancelled status that is set to not send emails.
Thanks, that will help alot. We currently move them back to cancelled status, but don't want to lose the function of auto-emails so they get the reminder email next year.
Thanks, that will help alot. We currently move them back to cancelled status, but don't want to lose the function of auto-emails so they get the reminder email next year.
I agree with the zero and less.
We enter our tax exempt numbers for our clients in payments also and they get a receipt for a 0 payment when it is only an entry for us. So a setting for zero or less would solve that issue for us too.
We have had a few clients call already and ask why did they get a 0 payment receipt when they made xxx payment and we have to explain and then they are ok, but it does confuse them at times.
I agree with the zero and less.
We enter our tax exempt numbers for our clients in payments also and they get a receipt for a 0 payment when it is only an entry for us. So a setting for zero or less would solve that issue for us too.
We have had a few clients call already and ask why did they get a 0 payment receipt when they made xxx payment and we have to explain and then they are ok, but it does confuse them at times.
After additional thoughts.. Maybe the don't send 0 or less receipts could be added in the Auto Email section to allow each user the ability to do what "they" want to do.
After additional thoughts.. Maybe the don't send 0 or less receipts could be added in the Auto Email section to allow each user the ability to do what "they" want to do.
Replies have been locked on this page!