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Payment Issue

Heidi H. shared this question 9 years ago
Answered

I have a client trying to make a payment online by credit card and says it is not going through. Order #

Best Answer
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I do not see any declines in the log so that means the customer is not successfully submitting the form. Any more details would be helpful. You may need to enter the card on the form for the customer.

Comments (2)

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The Order # didn't get posted. What is it?

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1

I do not see any declines in the log so that means the customer is not successfully submitting the form. Any more details would be helpful. You may need to enter the card on the form for the customer.

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