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Lead 6952459 is showing as double booked however it's not. Could you please check and advise
Lead 6952459 is showing as double booked however it's not. Could you please check and advise
The same question
Hey Richard, I apologize for this issue I've looked into it and I do not see why this item would be unavailable so I've created an urgent ticket so the developer can look at what is causing this, I'll let you know once I get an update. The item isn't in maintenance, its isn't related to any other items that are going out that day, the lead doesn't have a delivery schedule outside of the event duration, and I don't see anything that would block the item from being on the lead so I believe this is a bug but we'll know for sure once I get an update. Let me know if you need anything in the meantime.
Hey Richard, I apologize for this issue I've looked into it and I do not see why this item would be unavailable so I've created an urgent ticket so the developer can look at what is causing this, I'll let you know once I get an update. The item isn't in maintenance, its isn't related to any other items that are going out that day, the lead doesn't have a delivery schedule outside of the event duration, and I don't see anything that would block the item from being on the lead so I believe this is a bug but we'll know for sure once I get an update. Let me know if you need anything in the meantime.
Hey Richard, Tim was able to fix this issue! IT looks like this item did have a structure even though it was no longer in a family. Do you know how you deleted this item from its family? That would help us find how this happened and prevent it from happening again.
Hey Richard, Tim was able to fix this issue! IT looks like this item did have a structure even though it was no longer in a family. Do you know how you deleted this item from its family? That would help us find how this happened and prevent it from happening again.
Hi Noah/Tim,
The above sku had a child sku (998321) associated to it which now seems to have been deleted from our inventory and we're unable to revert it back?
It was working in conjunction with 999337 that you guys created when we first loaded this item because we couldn't get it working.
Could you please reload these items for us as we don't seem to be able to do it and have a contract waiting to be made for it. Making them active again and saving the qty to 1 doesn't do anything.
SKU 891775 can also be hired as SKU 99832. They can't go out separately so if one is booked, the other is also unavailable (so not like a normal obstacle that can be split into 2 or multiple pieces)
Thanks
Hi Noah/Tim,
The above sku had a child sku (998321) associated to it which now seems to have been deleted from our inventory and we're unable to revert it back?
It was working in conjunction with 999337 that you guys created when we first loaded this item because we couldn't get it working.
Could you please reload these items for us as we don't seem to be able to do it and have a contract waiting to be made for it. Making them active again and saving the qty to 1 doesn't do anything.
SKU 891775 can also be hired as SKU 99832. They can't go out separately so if one is booked, the other is also unavailable (so not like a normal obstacle that can be split into 2 or multiple pieces)
Thanks
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