item showing unavailable but it is available

Ryan F. shared this question 4 years ago
Answered

Item combo medium 4 in 1 is showing unavailable when 1 is available. This happens when the other medium combo 4 in 1 (MC4n1) is booked. They are two separate items. one with velcro for panels the other without. The website and quote page shows unavailable for both when mc4n1 is rented out. But when I am logged into IO on a quote page for a customer it shows combo medium 4 in 1 as available. I have missed a few rentals because of this and would like to figure out right away. thanks.

Comments (3)

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I have been testing this out and it does seem to be working correctly for me. Can you send me some examples of when it isn't for you?

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thanks. Yes, on Sunday, September 20th I only had one of them rented out but on the website when you check availability on the calendar it say's zero for quantity on both

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Ok, I see now, it's working correctly in the software but not on the availability tool, I am putting in a ticket now

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ok thanks

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Ok, it does seem to be working correctly now. Let me know if you have any other issues. Thanks.

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any update on this?

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This has been fixed

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thanks

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Are you sure you have that date correct, I don't show they are both rented out on the 27th?

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I had the wrong the date. this issue seems resolved.

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