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Issues with TaxCloud, tax rates
Solved
First, we noticed in the last month that all the graphics when trying to use an old Tax Exempt Cert don't show up. Screenshot attached. This makes it impossible to select an old one.
Next, we started to notice this week that even if an order is exempt, it shows the tax while editing, but doesn't show it when it's saved. If you're in the middle of editing a quote or order, and you've already chosen an exemption, it should show zero tax...but doesn't. Please advise. *note that the screenshot mid-edit is taken after the screenshot where it shows zero tax
The same problem 
On the first question do you see these options when you are needing to select a certificate?
I can see if this is a bug on the second issue...It doesn't normally have an amount at all once the lead has been changed to exempt.
On the first question do you see these options when you are needing to select a certificate?
I can see if this is a bug on the second issue...It doesn't normally have an amount at all once the lead has been changed to exempt.
And you'll also notice a few were made today. The first one or 2 didnt "take" like normal and exit out of that screen. Once I did it a few times, it acted like normal once accepted.
And you'll also notice a few were made today. The first one or 2 didnt "take" like normal and exit out of that screen. Once I did it a few times, it acted like normal once accepted.
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