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IO Phone not ringing and going straight to missed call

Guest shared this problem 6 years ago
Solved

I have had two clients in a row call me and my phone flashes a missed call and that is it.

I tried calling the phone myself and ended up straight to voicemail too.

Comments (3)

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2

Looking at your IO Phone settings (Settings->IO Phone), your voicemail box "Brett Beatty" has a delay of 0 seconds, meaning it will go straight to voicemail after an incoming call comes in. This value should be increased to something like 30 seconds. That way, you will have time to answer the call before it goes to voicemail.

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1

I missed another call in a weird way. The log looks like this:


Mon 4/2/2018 10:12am


Missed


(860) 805-7468

0 seconds


N/A

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1

This looks like a customer called you back after dialing them and they hung up quickly.

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