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IO phone just rings, no answer
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when a customer calls our IO phone number, it just rings indefinitely. It does not forward the call to the number we have listed for the worker on the call schedule. we are just doing testing, but cannot figure out how to simply forward the IO number to our office number of 3307454545
It looks like it is correctly ringing your +13307454545 number when a customer dials your IO Phone number (+13306649220). However, once you pick the call up from +13307454545, a speech prompt instructs you to "press 1 to connect" with the customer, which I'm not seeing in the logs as having taken place. Please confirm that you're pressing 1 from the ring schedule number (+13307454545) in order to successfully connect with the customer's incoming call. Thanks.
It looks like it is correctly ringing your +13307454545 number when a customer dials your IO Phone number (+13306649220). However, once you pick the call up from +13307454545, a speech prompt instructs you to "press 1 to connect" with the customer, which I'm not seeing in the logs as having taken place. Please confirm that you're pressing 1 from the ring schedule number (+13307454545) in order to successfully connect with the customer's incoming call. Thanks.
I'm not following. Are you saying it's an IO feature that requires us to press 1 to accept? We can't do that, because an auto receptionist answers and gives options to press for different offices, extensions, etc.
If this is in fact an inflatable office feature, can it be turned off? So that it just Rings through and they hear our normal prompt?
I'm not following. Are you saying it's an IO feature that requires us to press 1 to accept? We can't do that, because an auto receptionist answers and gives options to press for different offices, extensions, etc.
If this is in fact an inflatable office feature, can it be turned off? So that it just Rings through and they hear our normal prompt?
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