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IO Phone

Greg H. shared this question 6 years ago
Answered

On the stats of IO phone the lower section that shows Missed Calls.

One of the columns read called back...

Explain that please....

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We look at missed calls then check to see if there is a placed call to the same number after to see if someone called them back. The placed call would have to be made using the IO Phone calling tool though, not if the worker called from a direct line out.

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