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Incorrect county, travel charges for a new order

jason h. shared this problem 7 years ago
Solved

2913563


Delivery came to $40, should be 0. It's also showing Columbiana county, which is incorrect. No warning from Taxcloud, indicating that the address is accurate. also looked it up on usps website to confirm, and the address is correct.


Our phone staff uses county to determine which office handles the delivery...so we need that functioning.


Any idea what's up?

Comments (2)

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This was created as a save copy from Lead 1947037 which predated our county functionality.

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It's a new location this year, and we updated/saved new after updating the new venue location was added...shouldnt that update it on the lead?

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I believe it only does it if the city and zip are blank to start.

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Actually, it wasn't that lead that pre-dated the venue county, but the venue was changed to "kent rec center" when it was created and the venue "kent rec center" was from a lead that pre-dated it.

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