This object is in archive!
How can I let customers know of a true delivery time "Window"
Answered
How can I let a customer know a true "window" Example (11:00 - 11:45)?
When I set a delivery window on the contract tab of a lead I would enter "11:00- 11:45".
But then when I go to Routing and actually set the delivery for the event at 11:30 on the timeline.........the template variable sends the customer the exact time of "11:30 - 11:30" (Very specific vs the original larger window).
The template variable I'm using is %fullsetupwindow%
Is there a way to show the window instead of the specific time?
The same question
I am putting in a ticket so that this can be looked into. Thank you for letting us know!
I am putting in a ticket so that this can be looked into. Thank you for letting us know!
Thanks so much!
Ken
Thanks so much!
Ken
Sorry, my response posted to more than one question. Try this variable instead: *fullsetuptime* This should work better for you
Sorry, my response posted to more than one question. Try this variable instead: *fullsetuptime* This should work better for you
So that template variable: *fullsetuptime* did not work.
I did a test on lead id # 3792391
I set a window for both setup and teardown times in the contract tab.
I then set the delivery to be delivered in that window in the routing timeline....
When I went to send the email...it still shows the exact time I set the deliver in the routing timeline......not the windows I set in the contract tab....
See attachements.
So that template variable: *fullsetuptime* did not work.
I did a test on lead id # 3792391
I set a window for both setup and teardown times in the contract tab.
I then set the delivery to be delivered in that window in the routing timeline....
When I went to send the email...it still shows the exact time I set the deliver in the routing timeline......not the windows I set in the contract tab....
See attachements.
Replies have been locked on this page!