Error sending emails

Richard J. shared this question ago

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Currently receiving below error message when attempting to send contracts/quotes etc

Any issues at your end?

Error sending email! Please try again.

Message attached?

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Comments (6)

Susan M. ● 5 years ago

While on this page you will want to press edit and fill out the information for email integration

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Richard J. ● 5 years ago

Which page?

Why has this information changed all of a sudden?

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Richard J. ● 5 years ago

I've re-entered server details and we still get error messages on testing and can't send anything

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Noah W. ● 5 years ago

Hey Richard, email providers are cracking down on servers sending spoof emails. Without these email settings your emails are sending from our email server using your email address. Email servers are cracking down on this which is why these emails are bouncing now. What email provider are you using? It looks like the issue could be your email server or port number is incorrect

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Richard J. ● 5 years ago

Thanks Noah but we never changed any details in the settings? And the issue isn't that they're bouncing, we can't even get them to send?

Email provider - you mean the ISP ? We use an Australia company Digital Pacific.

Emails through our normal addresses work fine.

What can we do?

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Richard J. ● 5 years ago

I've now tried multiple email servers, various ports and still the same error message

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Richard J. ● 5 years ago

And none of our BEH contract pages will load (these are loaded through the IO plug in)

Example: https://brisbaneeventhire.com.au/io_contract/?io_name=Brisbane+Event+Hire&qid=5838999&cid=5020131

Is this related?

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