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Email kick backs from AOL

Greg H. shared this question 7 years ago
Answered

we have been having an issue with some of our clients that still use AOL one of our clients sent us this information so we could send to you all so you can try to be past the AOL spam blocker issue


Hi: I chatted with someone on my email company who said y'all need

to contact the domain administrator and tell him/her

that he/she will have to submit a trouble ticked at http://postmaster.aol.com for his/her domain to be whitelisted by our server. Here is a

help article with more details about the whtelist process: https://help.aol.com/articles/aol-bulk-email-exception-list-white-list


Hope that helps!


lead id is 2022549

Comments (2)

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We have already done that. Your issue is that you have a from address that references your domain but you are sending through our servers. You need to go to Settings->Email Settings and turn on your custom server for SMTP. AOL should deliver better then. Although, you may then have to do the same things you referenced above for your domain.

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i talked to my hosting company today and they said they was aware of this issue and was working to fix it with AOL..


must be a hosting thing since they already knew about it

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