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Email Balance Due problem

Ryan S. shared this problem 6 years ago
Solved

We have an auto email that goes out to customers that says what their balance due is using the %balancedue% function. This, however, is showing the invoice total and not balance due. It was brought to my attention today by a customer who had fully paid their contract off but was still told in the email they owed the full amount. The lead I am specifically referring to is 3619967.

Comments (2)

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I just sent myself the Customer - Event Reminder from 3619967 and the %balancedue% showed $0.00. I can see in the log of this lead that the payment was made:

86b666af43e7418322867a91fb68fd3c

And the email was sent:

303771d16f12ae17e081af55f8eb0faf

So he received the email close to when he made the payment but the email was sent before the customer payment.

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And this is why you don't always trust what customers say. Thanks!

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