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Duplicate Contract

Matthew I. shared this question 7 years ago
Answered

Can you take a look at Lead #1976039 and tell me why there are two contracts that were created for this event? They both appear to be within a minute of each other but only one is signed.


What would cause this?


Thanks

Comments (8)

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Thanks for the report. Let me know if it happens again.


I think it may just be an isolated indecent caused by a bug in our last release that was since fixed.

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I just had this same issue leads 2016339 2016341

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Greg, it looks like you're experiencing a seperate issue where 2 whole leads were created. We'll look into it and get in contact with you.

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Did it again any update

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Are you saving the lead and it creates a duplicate?

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I opened the lead made a change and clicked save and it created the 2nd one

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It's like save is acting like acting like save as but it doesnt show as a save as from on the log

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I'm having trouble duplicating. Please allow me to ask some more questions. Is it happening with all leads? Can you send me a list of the ones that it happened to? I'll look to see if there is something common about them. Is it happening to other people in your office than you? Trying to figure out if it is a computer issue. Thanks.

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The first one I posted I put in myself as a copy for the m. Previous and save as the opened it back up and made some price and time changes and told it to save and it duplicated the order sissonville....


The next one my staff put In and I went onto it made a change and said save and it duplicated it kanawha humane

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So weird I just tested again and it worked fine... I'll just keep watching and testing

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Let me know if it keeps happening. I'm having trouble duplicating this.

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