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Double Charge - lead # 3052717
Not a Problem
Clients are getting double charged. Some times, minutes, hours and days apart. After pulling up the log, it has two different IP addresses. This issue happens often. I called and spoke to someone about it before but Im just wondering if we should take a closer look at this issue. I talked to Authorize.net and they are saying it may be a software issue.
The same problem
Is it possible you sent the wrong lead ID? I only see 2 charges that total the amount of the lead. Neither were processed through IO. Both were processed another way and then later recorded in IO by your staff. Please let me know if you have an example. Otherwise, I think the issue may be with the way you are processing cards outside of IO. Thanks.
Is it possible you sent the wrong lead ID? I only see 2 charges that total the amount of the lead. Neither were processed through IO. Both were processed another way and then later recorded in IO by your staff. Please let me know if you have an example. Otherwise, I think the issue may be with the way you are processing cards outside of IO. Thanks.
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