Decline Code

Jessie O. shared this question ago

Answered

Is there plans to have the decline code appear on the lead with Open Edge, as it did previously with Authorize?

Also, on some of the cards that we initially accepted through OE, the "Charge card ending in..." option does not appear. Only CIMCHARGE_123456 (ex) and web_accept show up. How do I conduct a refund in these cases?

The same question

Comments (2)

IO S. ● 7 years ago

Do you have a lead ID this is happening on that we can look into?

URL

Jessie O. ● 7 years ago

2801937

URL

IO S. ● 7 years ago

This was fixed.

URL

Jessie O. ● 7 years ago

Thanks. I am still encountering the issue with not having the re-charge card option. This is happening with orders that have been made after the transition,, both deposit and full payments. Please see following:

2789945

2794037

2794477

2796021

URL

IO S. ● 7 years ago

I had the phrasing a bit wrong. It says "Charged Saved Card ####" when you click to add a new payment to a lead.

URL