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Customer Log re Communication emails
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djtobler@gmail.com, 944255. Customer's log says emails opened and read. Customer says he did not receive them. Is that possible?Date ReadTime Read
6/5/20151:01pmInflatableOfficeDerek ToblerCustomer - Send Contract Reminder (before event)6/8/20159:14am
5/28/20157:33amInflatableOfficeDerek ToblerCustomer - Deposit Due Reminder (after booking)5/28/201511:09am
5/25/20157:31amInflatableOfficeDerek ToblerCustomer - Send Contract Reminder (after contract sent)5/27/20156:56pm
5/22/20157:33amtslonakerDerek ToblerCustomer - Contract5/23/201511:23am
5/19/201512:30pmInflatableOfficeDerek ToblerCustomer - Recent Quote5/19/201512:44pm
The same question
I do not believe so. The date and time read is saved because when they view the email, there is a small, invisible picture that has to load. This picture is on our server, so their email client contacts our server to get it. That's when we mark the date and time. It's possible he clicked on it but didn't read it.
I've never seen an spam checking trigger the date and time read, but I suppose it could be possible. However, if you look at the times on his emails, you would expect a spam checker to always do it right after the email came in, and that's not the case with all of them. It looks to me like he received the emails.
I do not believe so. The date and time read is saved because when they view the email, there is a small, invisible picture that has to load. This picture is on our server, so their email client contacts our server to get it. That's when we mark the date and time. It's possible he clicked on it but didn't read it.
I've never seen an spam checking trigger the date and time read, but I suppose it could be possible. However, if you look at the times on his emails, you would expect a spam checker to always do it right after the email came in, and that's not the case with all of them. It looks to me like he received the emails.
Thank you. I thought as much.
Thank you. I thought as much.
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