Customer Disabled
ID: 941281 reported that she received a reply when she attempted to order online that said she was "disabled". When I entered her information regarding her new order, her old information would NOT autofill as usual. I entered all information manually although I could clearly see her order from last year right above my lead info that I was entering for this year. Earlier a customer told me that they received a message that their home address was invalid. I entered that information manually and it entered without my receiving the same message. I asked the customer to carefully check the address to see their were no typos and they said none, but I wonder if there is any relationship between these two customers who said that they could not complete their orders online.
The same question
It looks like searching for the customer in ID 941281 in the name field was just returning too many similar results because of her common first name. We'll make some modifications to return better search results while using the last name too.
All of the other issues you mentioned are unrelated. There is not "disabled" message for customers in IO, so it sounds like her internet connection was disabled at the time.
I won't be able to look into the address issue without specific inputs to test, but it's certainly not related to the other issue.
It looks like searching for the customer in ID 941281 in the name field was just returning too many similar results because of her common first name. We'll make some modifications to return better search results while using the last name too.
All of the other issues you mentioned are unrelated. There is not "disabled" message for customers in IO, so it sounds like her internet connection was disabled at the time.
I won't be able to look into the address issue without specific inputs to test, but it's certainly not related to the other issue.
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