Coupon Code

Richard J. shared this question ago

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First attempt at a coupon code. The admin message comes up stating that the discount was successful but in the totals section at the bottom of the quote (front end for customer) and the back end in IO, the discount isn't actually applied

Quote ID as per attached screenshot

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Comments (3)

IO S. ● 6 years ago

You'll want your coupon code to look like this: e40b3a04bb4db0291c60a96eed2dc4d7

The discount won't apply even though it was recognized through the code because of the rule you have set up that says a customer would have to rent 999,999 times for it to apply. If you change this the discount should work. Let us know if there is anything else we can do for you!

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Richard J. ● 6 years ago

Great. Thank you. We had that first then changed it:)

This is what the details look like in the set up (attached). Is that correct?

The difference being that the "1" denotes it MUST be a return customer ie. someone found in the database who had "1" previous event.

We tested it using the "rentals" option and it worked.

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IO S. ● 6 years ago

Yes, that is correct! If you have any other questions let us know.

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david m. ● 6 years ago

Im trying to provide some dollar amount off for return customer. How can i do that. Thanks

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Susan M. ● 6 years ago

Change the wording from 999,999 times to 1 on the current coupon you have. This should fix it. This way it shows a customer only has to rent one time to then qualify for your coupon.

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