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Checkout problem
Solved
When customers are paying for their rental online they are getting an error message after they enter their credit card. Instead of getting a confirmation it says error. But the payment actually gets processed.
I've added this bug to our product development system and will update you as soon as we have a solution. We apologize for this inconvenience,
I've added this bug to our product development system and will update you as soon as we have a solution. We apologize for this inconvenience,
We're looking into this issue and hope to find the problem shortly. In the meantime, can you try re-authenticating with Square for both of your locations? You can do this by navigating to Settings->Merchant Services and toggling the active button under Square. Thanks.
We're looking into this issue and hope to find the problem shortly. In the meantime, can you try re-authenticating with Square for both of your locations? You can do this by navigating to Settings->Merchant Services and toggling the active button under Square. Thanks.
Done
Done
Not sure what the exact error code said. It has been happening for several months. I just thought that it was use error, but l have been getting more complaints. Also when they get the error they think that it didn't go through then they try to do it again and then it says it is unavailable (because they already reserved and paid for it). Then they try to book something else and go through the same thing. I had a couple of people resevere and pay for 4 items for the same event before they figured out what they did.
Not sure what the exact error code said. It has been happening for several months. I just thought that it was use error, but l have been getting more complaints. Also when they get the error they think that it didn't go through then they try to do it again and then it says it is unavailable (because they already reserved and paid for it). Then they try to book something else and go through the same thing. I had a couple of people resevere and pay for 4 items for the same event before they figured out what they did.
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