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Auto Contract Template
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When the new auto contract template was introduced it worked great, but lately i seem to be getting an incorrect template on some orders
lead 1838310 is a great example
when i look at the contract template it says a to z rental and should be auto
when i go into the contract tab then edit it says generate a contract for a to z rental using auto
im confused as to what has happened
i have noticed this on a few other orders too
The same question
another one is 1838218
another one is 1838218
and 1838200
and 1838200
and 1837228 and 1836834
it seems to be orders created on 10/27/16
and 1837228 and 1836834
it seems to be orders created on 10/27/16
I think it may have been related to the DNS issues we had on 10/28/2016 when Dyn was under a DDOS attack. It looks like for some reason during that time the default contract was not identifiable, so it was choosing the first one alphabetically. I'm assuming no one there changed the default contract that day. It looks like when the contract tab was edited and saved, the other contract template was highlighted and so was saved as the contract to use. We've made provisions to handle any further DNS issues Dyn may have. Let us know if you see this with leads that were edited on other days. Thanks.
I think it may have been related to the DNS issues we had on 10/28/2016 when Dyn was under a DDOS attack. It looks like for some reason during that time the default contract was not identifiable, so it was choosing the first one alphabetically. I'm assuming no one there changed the default contract that day. It looks like when the contract tab was edited and saved, the other contract template was highlighted and so was saved as the contract to use. We've made provisions to handle any further DNS issues Dyn may have. Let us know if you see this with leads that were edited on other days. Thanks.
Ok thanks...
Ok thanks...
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