Attachments generating 404 error

Lance S. shared this problem ago

Solved

Please see lead 5489631 as an example.

Clicking on attachments links on some leads is generating a 404 server error. Please assist ASAP as this is affecting event operations. The file names do not contain special characters.

Thank you.

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Comments (1)

Cody S. ● 5 years ago

The email was received and logged but the file failed to upload. You'll have to send the files again. We're looking into solutions to prevent this and alerts when it fails now.

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Lance S. ● 5 years ago

Hi Cody. We are continuing to see the 404 error. We also are seeing duplicates of existing files when sending new files into the lead. Example Lead #5624815.

Can you please get me an estimate on when this will be resolved? Obviously double checking every file upload is not feasible for us, and the result of missing these files in the field is causing a direct negative impact to the experience we provide our customers.

Thank you

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