Echeck or ACH Payments showing payments

I need some clarification, please, with customers who make a payment by Echeck or ACH. When the payment is accepted, neither the customer nor we get a notification of the payment on screen or via email. The invoice doesn't update to show that a payment has been made. If they click on the receipt, it shows that no payment has been made.

As far as I know, the only way the customer can detect if a payment has been made is if they try to process the payment again. The system warns them that there is a pending payment, and if they proceed, it might result in a double payment.

On my end, I have to look under hidden payments, and I will see the payment as pending.

Can anything be done to address some of these issues, like:

• Display a message (either onscreen or via a dialog box) to the customer that the payment has been accepted but is pending and waiting on bank processing.
• Append the invoice and receipt to show that a payment is pending.
• Send out an email notification that the payment has been accepted but is pending to both the customer and us.
• Move the payment from hidden to the normal payment list on the lead.

I'm sure there are plenty of reasons why this program is the way it is, but I just don't know what the issues are, so that's why I bring up this request. I hope it's not too difficult to address. Thank you.

Harry Briers