Damage waiver deleted from quote, immediately repopulates in quote.

Donald D. shared this question ago

Answered

Hi, I have had a few customers who initially select the damage waiver, or it has been added when I started a new lead.

When the customer has asked to remove it, on both mobile/desktop, I will press the red trash can icon and the damage waiver will delete. Within a few seconds, (before saving and even after attempting to save quicky) the damage waiver will reappear and I cannot remove it.

The only current "fix" I have found is reopening their actual quote URL, editing the webpage quote where I can unselect the damage waiver which causes a new quote to submit.

Any help?

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Comments (2)

Cameron K. ● 41 days ago

Hi Donald,

You would need to navigate to the optional fields section of the lead and uncheck the damage waiver box as shown below.

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Donald D. ● 26 days ago

When I press optional fields, nothing shows up such as; late booking fees or the damage waiver.

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Jen H. ● 26 days ago

Please check again and see if your able to remove the fees.

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Donald D. ● 26 days ago

Whatever you did allowed me to change the fee pricing, delete them, and they don't automatically come back. Thank you! On the other hand, I still cannot see anything in the optional field tab, when clicked on the drop-down bar, it automatically skips to customer. When I expand the optional fields on my own, it is empty.

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Jen H. ● 26 days ago

You are very welcome, I have moved the Damage waiver up under your rentals and it's now showing on the leads page.

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Cameron K. ● 41 days ago

Also if you would like the damage waiver box to not automatically be checked you can go to Settings-->Optional Fields-->Select "Damage Waiver" and change the default value to unchecked. Make sure you do this for both locations if you take this route.

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