Damage waiver deleted from quote, immediately repopulates in quote.
Answered
Hi, I have had a few customers who initially select the damage waiver, or it has been added when I started a new lead.
When the customer has asked to remove it, on both mobile/desktop, I will press the red trash can icon and the damage waiver will delete. Within a few seconds, (before saving and even after attempting to save quicky) the damage waiver will reappear and I cannot remove it.
The only current "fix" I have found is reopening their actual quote URL, editing the webpage quote where I can unselect the damage waiver which causes a new quote to submit.
Any help?
Hi Donald,
You would need to navigate to the optional fields section of the lead and uncheck the damage waiver box as shown below.
Hi Donald,
You would need to navigate to the optional fields section of the lead and uncheck the damage waiver box as shown below.
Also if you would like the damage waiver box to not automatically be checked you can go to Settings-->Optional Fields-->Select "Damage Waiver" and change the default value to unchecked. Make sure you do this for both locations if you take this route.
Also if you would like the damage waiver box to not automatically be checked you can go to Settings-->Optional Fields-->Select "Damage Waiver" and change the default value to unchecked. Make sure you do this for both locations if you take this route.
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