Email contains invalid template data

Victoria B. shared this question 2 years ago
Answered

Hello,

I am trying to send the customer - thank you as a manual email. I am unsure on how to make it a template so that I may select it from the template drop down when sending an email (unless there is a more efficient way to send it) I am also receiving an error whenever I try and send emails. "Error: Email contains invalid template data" Any ideas on why I am receiving this error no matter what template I select?

Comments (2)

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First, You have to activate the email to be able to select it in the template drop down.


Second, you have to be IN the lead to pull template data.

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Thanks Chad! I am trying to send manual emails to those I received email addresses from at an event I hosted. They are not listed as leads in IO. Am I not able to send the email if they aren't listed as leads?

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The emails you are trying to send most likely have variables that aren't being filled out by a lead since you aren't sending them out from a lead...the emails have to be sent from a lead to work and pull info to fill in the variables

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You can but not with template variables. They have to have a lead to use some/most template variables. 

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