Website not loading correctly

Diego N. shared this question 18 hours ago
Answered

Hello-

My website is not loading correctly, I tried using different devices and I’m still having the same issue. Basically, when I click inventory, it doesn’t load the picture of the item, it only shows a blue question mark. Please see photo attached.

Best Answer
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I'm not sure what had caused this, but the image URLs needed to be updated. It's unlikely you caused this, or that it would happen again. I'll attach a screenshot of the plugin I used to fix it. This is the 'save settings and force new .htaccess rules' option in WebpExpress.

46e72dc08bf13d63272f499e377d10a6

Comments (1)

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1

Can you send us a screenshot

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1

Here you go Jen.

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1

Could you check your website and tell me if you see it working now? It looked like there was an error but we got this fixed up for you!

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1

Hey Cameron, it still not working correctly: please see attached photo.

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2

I am going to have our web team take a look at your website, and I will update you once this has been resolved.

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1

This has been fixed. Your images should now all be displaying correctly.

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1

Thank you everyone, it's working fine now. What was wrong?

Did I do anything wrong or was it only a bug? Just want to prevent this from happening again in the future if it was my fault.

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2

I'm not sure what had caused this, but the image URLs needed to be updated. It's unlikely you caused this, or that it would happen again. I'll attach a screenshot of the plugin I used to fix it. This is the 'save settings and force new .htaccess rules' option in WebpExpress.

46e72dc08bf13d63272f499e377d10a6

photo
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