Issues charging credit cards
I have been having issues with charging customers cards. They are able to to in and enter thier payment details but when I go to charge them the balance due I get the following messge.
Invalid token referenced; token does not exist.
When I have taken a payment over the phone and entered the card number into IO myself I am able to recharge the card. Please advise how to fix this issue. I need to issue a refund and am not able to do so.