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emails bouncing

Tom S. shared this problem ago

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In the last 24 hours our emails are bouncing suddenly. For the past 4 days we have sent 3,300+ newsletters. Could we be getting flagged for spam?

We set a slow delivery to avoid that.

The same problem

Comments (3)

Jen H. ● 31 days ago

I have a developer taking a look Tom I will let you know as soon as I hear back.

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Christian G. ● 31 days ago

When you're sending in large volume, some may start bouncing. They should automatically resend after some time. You can send us a lead number and screenshot of the error, and we can look into it further.

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Tom S. ● 31 days ago

The regular bouncing alerts have been coming in as customers unsubscribe from our newsletter, that’s normal. What started happening yesterday is that our IO emails going out to current leads are now bouncing. Wondering if we have been identified as spam causing it because of the volume of newsletters. And Microsoft also had an update

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Christian G. ● 31 days ago

Could you send a screenshot of the error you're seeing?

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Tom S. ● 30 days ago

Here is an example of the most recent alert which is different from the ones we receive indicating an unsubscribe or bad email. I suspect this is a result of the glitch we started seeing early this week that prevents us from sending emails through IO to reply to our customer inquiries.

This message was created automatically by mail delivery software.

A message that you sent has not yet been delivered to one or more of its

recipients after more than 24 hours on the queue on instance-us-central1-c8r6.prod.antispam.mailspamprotection.com.

The message identifier is: 1ta1UQ-00000006aBB-2NpH

The subject of the message is: SuperFun School Discounts

The address to which the message has not yet been delivered is:

joel.harrigan434@gmail.com

host alt4.gmail-smtp-in.l.google.com [172.217.197.26]

Delay reason: SMTP error from remote mail server after RCPT TO:<joel.harrigan434@gmail.com>:

452-4.2.2 The recipient's inbox is out of storage space. Please direct the

452-4.2.2 recipient to

452 4.2.2 https://support.google.com/mail/?p=OverQuotaTemp d75a77b69052e-46e1040a914si146048761cf.239 - gsmtp

No action is required on your part. Delivery attempts will continue for

some time, and this warning may be repeated at intervals if the message

remains undelivered. Eventually the mail delivery software will give up,

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Christian G. ● 29 days ago

We verified that your email is set up correctly and that no IPs, domains, or emails are on public block lists. It is possible that too many people have clicked 'this is spam' on your emails, and you have been temporarily blocked by Google.

Generally, as you continue to send emails, the issue will go away on its own. You may notice that only certain messages are getting bounced back, not all of them. It may take 1-2 months.

You can find more information about reputation here: https://rental.software/support/knowledge-base/article/email-understanding-how-to-deliver-well

Thanks!

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