Deleting Stored Credit Card Numbers

Erin F. shared this question 37 days ago
Answered

How do we delete stored credit card numbers out of the system? We don't wish to store them in the system to begin with, and are concerned that there is no way to remove them.

Comments (3)

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There is no way to delete the card info.

If you use Global Payments (Open Edge) as your merchant credit card processing through IO, you can recharge a customer's credit card. A whole credit card number is not saved, but Global Payments does save a "token" so that a card can be recharged or credited as well.

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I understand why the option is there that wasn't my question. We don't recharge customers cards, and we never will. It doesn't seem like a great idea to keep this data in our system *forever*. There are policies in PCI compliance that this would violate, making every IO user that uses Global Payments out of compliance automatically. This should be an option.

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The Tokens are only good for so long, let's say you have a token and try to recharge the same card 6 months later, that token may have already expired with Global and it won't go through. So even when the CC information is saved this does not mean that it will work due to the token expiring. I hope this helps.

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It does not, as it does not solve the request. I am contacting Global Payments and working with them to determine how this should be possible. The information should not remain in the system.

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Global Payments says that this is something that IO is responsible for and they have no control over what IO stores on their website. This is an issue.

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I will put this in with a developer and see what can be done!

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The developer has turned on the setting that save the token, this will no longer save them.

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