Customer Browsing

Tom S. shared this question ago

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This is an example of a customer browsing late last night and following their initial contact there are 7 IO interactions over the next hour that all appear to be identical. They refer to a W-9 reference.

My question is why do 7 interactions appear in the log for this customer when they all appear to be identical? These don't seem to be providing any relevant information to help understand what is happening with this customers search and they clutter the log with what seems irrelevant.

Am I missing some value in these posts?

Thank you for helping me understand if this is a necessary feature to help understand the customer browsing experience.

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Comments (6)

Jen H. ● 5 hours ago

Good morning Tom, this is an automation that you have set up and you have it set to go out 6 times to the customer.

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Tom S. ● 4 hours ago

There is no way we would intentionally send the same message 6 times in an hour? Why would anyone do that?

This has to be a glitch. How can I change that?

It must be pissing people off!

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Jen H. ● 4 hours ago

The customer didn't receive anything this just changed the field 6 times, if you want this to send an email you will need to change this to email and set to 1 time.

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Tom S. ● 3 hours ago

Thanks Jen. I just don’t know why it updates so much so I will change it.

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Jen H. ● 3 hours ago

No problem, I hope you have a great day Tom!

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Tom S. ● 2 hours ago

Thanks Jen,

I appreciate you!

Sent from my iPhone

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