Quickbooks syncing with square

Christopher H. shared this question ago

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My IO is syncing like it should with my quickbooks. The issue I am having is that I have my customers paying the service fees that square charges. Those do not show on IO when we make the ticket, but at the end of the day the customer does pay those. As a result when IO syncs to my quickbooks the amount it syncs is correct according to IO, the taxes collected, rental fee, other fees and discounts.

The issue is there is always a difference in the amount of that service fee square charges. Is there anything I can do to fix this? It would be nice to not have to manually enter the service fees for every customer that pays, but instead just approving it is correct when synced over to Quickbooks.

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Comments (1)

Susan M. ● 45 days ago

You aren't charging these fees through IO so we have no way of updating this info for you. If you go to Settings-->Payment Preferences theres a spot here to calculate the fee on the IO side then it would match

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Christopher H. ● 45 days ago

If I did that would they be double charged? Or would I show the fees through inflatable and pay the fee myself on square? But wouldn’t that still change the percentage they keep?

Do other people have a similar issue or how do others handle it so when everything syncs there is no differences.

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Susan M. ● 45 days ago

You wouldn't have the fees added to the payment on Square side...just IO side

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Christopher H. ● 44 days ago

On Square the fees are 2.9% +.30 cents. How would I enter that?

I tried adding 2.9 to that field but when I do a fake cart I do not see that transaction fee on there.

Would I have to disable the fees paid by the customer on square or is that something I need to do in IO?

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Susan M. ● 44 days ago

Yes, you would have to remove the fees being charged to customer in Square and switch to IO, but in IO we only do a %...cannot add the .30. Most do something like 3.25 to be sure it's covered

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Christopher H. ● 44 days ago

But wouldn’t that still leave a difference? It would not be exactly the same? Do you know how others have it setup?

I tried adding in the fee but when I do fake carts it does not appear there.

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Susan M. ● 44 days ago

it won't show until you process a payment in IO. It wouldn't be a difference if you remove from square and apply in IO. There MAY be a difference on your end...what you pay on each transaction compared to what the customer pays? But that's why you just try to estimate the % in IO the best you can

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Christopher H. ● 44 days ago

Ok, I was trying to avoid any difference at all. I’m sure there is a way verse always having a difference that is why I was curious how some others are doing it.

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Susan M. ● 44 days ago

Most that also use QB just have it charge in IO and try to get it as close as possible to what you pay in Square.

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