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NOT Urgent. Enjoy the holidays and look at this later

Casey Z. shared this problem ago

Awaiting Reply

Tylor Horn's payroll data on 12/10/24 is a mess. 481,610 hours. It's been a busy December here, but not that busy! I don't know how it happened, and I can't clean it up because I can't scroll down to the "Save" button.

I can run payroll without fixing this, so again, don't worry about responding.

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The same problem

Comments (5)

Jen H. ● 32 days ago

Good afternoon, I have let the developers know.

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Shmuel F. ● 32 days ago

Can you please promise Casey, that you'll at least enjoy the holidays.

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Chad B. ● 31 days ago

If you zoom out on the tab you can make more adjustments without scrolling. But it makes the text smaller. Only fix I've had. I have a ticket in for something similar from over a year ago.

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Anthony E. ● 22 days ago

We've updated the payroll page, time clock entries can now be scrolled.

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Casey Z. ● 22 days ago

Thank you

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Anthony E. ● 18 days ago

I have fixed some faulty time clock entries for that worker, it should now allow them to clock in and out.

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Casey Z. ● 4 days ago

I've got another similar problem, but I can't correct this one on my own. These employees show that they worked 55-year shifts on these dates. This happened when they had incorrect punches and those punches were deleted. Same process that is always used. We don't know why this happened, and there doesn't appear to be anything we can do to fix it.

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Anthony E. ● 3 days ago

I looked at the issue with Brian Johnson, and I noticed the last time clock entry did not have a date for the clock in. I'm not sure if there was supposed to be one, but since it was missing - it didn't calculate the time properly. I set the clock in time to the same as the clock out time (effectively 0 time) and it appears to have fixed the issue for that worker on 1/8. Perhaps there is a similar issue with the other examples that can be fixed in the same way? Let us know if you need further assistance.

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Jen H. ● 4 days ago

I have let the developer know.

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Casey Z. ● 3 days ago

This morning, each of these employees has an additional punch that was not there yesterday. Is this something that you guys are working on, or can I delete that punch and see what happens?

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Anthony E. ● 3 days ago

I'm not aware of us making any changes, are you able to find out how these entries were added?

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Casey Z. ● 3 days ago

It looks like someone on your end is working on it because there is another new punch, I see what they are trying to do, and it appears to be clearing up the problem.

Update: I see your other comment now, so I understand that you added the clock in time. That looks like it will clear up this problem. I'll let you know if this continues to happen.

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Anthony E. ● 3 days ago

If we can figure out how these improperly created time clock entries are being added, we can try to prevent them from occurring in the future. Are these being added on the payroll report, worker app?

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Casey Z. ● 3 days ago

We will recreate the process and make a video for you.

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