io workers app not showing shift time set & sent out in lead

They see basic details like the timeline, but the timeline doesn't always coincide with the actual Shift they've been sent. This specific example has 3 different shift start times for different teams. They see these times in the Texts & the Emails, but if they use the Workers App, they're now confused on when they're supposed to start, because the specific shift we've assigned is no where in the app.

Sorry for the questions. It's just to maybe help give a better answer. The actual shift being per lead or overall (as in the shift contains multiple leads)?

For comparison. The shifts in the screenshot on the right looks like the shift would start about 4p and go till 1230a. What does their assigned shift look like?

Shifts are sent out per lead. I know one of our management team has tried to explain many times what we want out of the app for our team to developers. I'm about to tell our 60+ part time staff to delete the app all together. There is no way to get the Shift from lead into the app for some reason.

This person's assigned shift in the screenshot is 5:30pm - 10:45pm

I'm not a developer or work for IO but I've been able to help others figure things out.

Give up Kayla. I've been over this with them. There is no sane and reasonable answer for this one.

Are more updates coming so that the shift variables can work in the app?

I don't have an update on these specific variables. We've just been told the app isn't completely done yet and there will be future updates

Yep, and the official response from IO that I got months ago was "I don't know why you would want to do that." Which, if I'm being totally honest, makes me want to run away from this company as fast as my legs can take me. Because if you don't understand why I would want my staff to easily be able to determine when they need to show up, I don't want you anywhere near any business I'm a part of.

Arguably, they can determine that but it doesn't have to be on the lead itself. Putting a calendar on the app similar to the workers site (but extremely updated) would also suffice, imo.

It doesn't. Best I can get is travel duration, it seems. If I could use some sort of formula or script to do some math, we could use the setup start time and subtract duration from it to give us a shift start time that would be accurate 9/10 times... But I'm not aware of any way to do that. Formatting options are endless however! Lol

Ok. So here's an idea. They have the number in their phone. What if you highlight the word "text" and create a link to open their SMS app with that number? Then it will be a quick link to see the hours that were texted.

Let me give that a try and see!