How to prevent Customer from making Payment before they sign Contract?

Vince D. shared this question 12 days ago
Answered

A dishonest customer booked our rental items, Paid using a credit card. We delivered as expected, but days later the customer CHARGED BACK the PAYMENT claiming they didnt authorize the payment.

We went to print the contract as evidence of the transaction only to find that the customer didt seem to have signed it.

HOW CAN WE PREVENT CUSTOMER FROM MAKING PAYMENT IF THE CONTRACT IS UNSIGNED?

Comments (4)

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Good afternoon, you could set up email reminders to go out to your customers to get them to sign the contract, you also have a dashboard letting you know that contracts are still due and have not been signed.

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I am also going to have a developer add code to the contract to keep the payment box hidden until the contract is signed.

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The payment box has been hidden so the customer will now to sign before making a payment.

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Thank you so much for your help

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