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Support Topic Problem Payments: Accepting

Payment processing

Chelsea A. shared this problem ago

Awaiting Reply

I put in the info needed to be able to use a uterine.net for payments instead of square but customers aren’t being able to process their payments.

The same problem

Comments (5)

Jen H. ● 17 months ago

Do you mean for Authorize.net? If so I'm seeing it on the contract and the payment section of the leads.

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Chelsea A. ● 17 months ago

Yes, sorry that was autocorrect. I had someone trying to pay last night and they were unable to.

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Jen H. ● 17 months ago

So your seeing this now correct? And customers are able to pay?

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Chelsea A. ● 17 months ago

No, they’re not being able to pay.

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Brittany M. ● 17 months ago

Do you have lead examples we are able to take a look at?

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Chelsea A. ● 17 months ago

Charissa Wright has tried to pay and it wouldn’t allow her to.

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Jen H. ● 17 months ago

Is she getting an error? I can see in the log under Settings-->Payments that she is being denied, have you contacted authorize about this? This is set up with IO. Is your credentials correct?

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Susan M. ● 17 months ago

I am not sure if your credentials are correct. Here's instructions on how to login to your Authorize.net account to obtain them;

https://account.authorize.net/helpCP/Account/Settings/Security_Settings/General_Settings/API_Login_ID_and_Transaction_Key.htm

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Chelsea A. ● 17 months ago

Authorize.net was on the phone with me and walked me through how to get the correct numbers and I’ve checked them multiple times.

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Jen H. ● 17 months ago

Did they say why the payments are being denied?

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Chelsea A. ● 17 months ago

No, we walked through it again yesterday, changed the transaction key and everything and it’s still not working.

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Susan M. ● 17 months ago

Not much we can do...we keep getting the decline: Merchant login inactive or password invalid. So it's telling us the information that is logged in is incorrect.

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Chelsea A. ● 17 months ago

I’ve done this and it’s correct.

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Chelsea A. ● 17 months ago

Authorize.net says everything is set on their end, it’s something on your end that isn’t correct.

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Brittany M. ● 17 months ago

Hi Chelsea,

We are having our developers take a look into this.

Thank you

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Brittany M. ● 17 months ago

Hello Chelsea,

Our developers took a look and advised to check and see if there aren't any incorrect characters in the API Login ID or Transaction Key.

Here is an article from Authorize.net that may assist:

https://support.authorize.net/knowledgebase/Knowledgearticle/?code=000002267

Thank you

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Chelsea A. ● 17 months ago

There isn’t. I’ve gone over it multiple times to check.

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Susan M. ● 17 months ago

You may want to have the rep from authorize.net you are working with reach out to us because the info they are giving you for the API Login ID and Transaction key is incorrrect.

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