Accessory Modular Panel-Pricing Error on Invoice (Kate Hensen ID#11808787)

David I. shared this problem ago

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This school (LEAD#11808787) selected two (2) classic modular jumpers with two different banners totaling $410.00 which is correct on the "Rental" tab. However, when we switch it to an INVOICE each modular jumper has a line item charge of $410.00 vs $205.00. The invoice subtotal is correct even though the itemized charges are not.

How do we correct this in the system so we don't have to manual correct every time? Why is this happening?

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Comments (1)

Gabrielle P. ● 18 months ago

Has this already been manually corrected? When I went into review it was showing as it should?

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David I. ● 18 months ago

Yes. I didn’t want to delay responding back to our client. I included screenshots prior to us manually correcting it

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Gabrielle P. ● 18 months ago

I'm putting a ticket for developers to review this issue. You'll be updated when we know more.

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Gabrielle P. ● 18 months ago

If you are going to have the items show as separate units and have people choose multiple with the same base unit, you will have to put the pricing on the accessory instead of the main item.

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