header variable

Ryan F. shared this question ago

Awaiting Reply

our header variable on the invoice is pulling the logo from jump around, not elfpros. how can we fix this? I deleted the variable for now.

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Comments (1)

Susan M. ● 19 months ago

Go to Account preferences and be sure your Elf Pros logo is uploaded under Logo URL

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Ryan F. ● 19 months ago

Yes it is uploaded and was uploaded correctly but not showing correctly on the email invoice or invoice link within lead. The email invoice was showing Jump around logo, so I removed that the variable to be blank. The link in the lead invoice is showing the IO logo.

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Susan M. ● 19 months ago

Have you tried re-uploading since the switch?

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Paul G. ● 19 months ago

Yes I reloaded it two different times last night

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Susan M. ● 19 months ago

Ok I have a developer taking a look at this

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Ryan F. ● 19 months ago

Ok, it is still happing. Just saw it on the email receipts with the header variable. I deleted the variable from the email template but would still like to use the header when it is working properly. thanks

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Susan M. ● 19 months ago

It doesn't look like this one has been fixed yet

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