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quick books pulling previous transactions

Ryan F. shared this question ago

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I have connected quick books. there were a few transactions prior to that. They are not syncing. Can I do something on the IO side to get them to sync?

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Comments (3)

Gabrielle P. ● 2 years ago

Which ones aren't syncing that you want over in QB?

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Ryan F. ● 2 years ago

See attached photo

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Ryan F. ● 2 years ago

we have reconnected QuickBooks, but two transactions are still not moving over to QuickBooks.

945 Patricia Sheehan completed

1640 Erin Lantz Completed

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Susan M. ● 2 years ago

Have you gone to the elfprosva login and reconnected? Are you using Online or Desktop? I don't show you integrated through IO yet

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Paul G. ● 2 years ago

well, our admin set it up under their account PGardner, but it is for the same business. It says connected when I log in to view from their user.

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Susan M. ● 2 years ago

When you integrated did you make sure to backdate to catch all these leads/payments?

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Ryan F. ● 2 years ago

I thought so, because some came through. Let me check with her though

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Susan M. ● 2 years ago

When using multi location you need to use a separate login/worker for the QB integration. You will want to wait now until the new account is ready and integrate then

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Ryan F. ● 2 years ago

It was a separate account for the person that synced these up. Is it fetching information from both locations? Can you go ahead and disconnect it on your end?

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Susan M. ● 2 years ago

You would have to go to the login where it's synced and go to the QB settings to disconnect.

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Ryan F. ● 2 years ago

thanks

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Susan M. ● 2 years ago

Did you set up a new Elf Pros account? What is the username? Thanks!

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Ryan F. ● 2 years ago

elfprosva

is a separate one I had before we tried the location. Should I use that one or create a brand new one?

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