trouble with credit card payments

Stephanie C. shared this question 3 months ago
Answered

I have customers saying they are having trouble with credit card payments on my website. How do I fix this.

Comments (7)

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What exactly is happening when customers try to pay via credit card. Do you have any lead examples I can look at where the customer could not pay?

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yes customer

#33929149

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What issues did the customer have when attempting to pay via credit card?

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We've been testing and it doesn't look like everything is set up correctly. Have you reached out to Card Connect? It looks like they need to take a look at the account to be sure we have correct credentials, set up etc.

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Please see attached picture screenshotted by the customer.

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I have reached out to card connect as well...I have requested for them to send us the credentials so we can enter them for you. I will let you know as soon as I hear back

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We've received the credentials and updated. Please let us know if you have any other issues

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