support chat

Chad B. shared this question 2 years ago
Answered

I don't have a send button on the chat with support widget

Comments (12)

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I logged in as you and was able to send to myself?? it's the gray arrow on bottom

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I Don't get that on my computer. See attached image.

Files: Chat.jpg
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You have to write a message first

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I did.

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What browser?

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Now when I click, it doesn't even pop up.

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That was a trial (for us) on the chat. It doesn't look like it's turned on for anyone right now.

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It's up right now for us to check again. See if it gives you the option to send now. I actually think you will only see it during our business hours! I was thinking Joel turned it back off because it wasn't working the way we had hoped! Let me know

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It's working for me...can you send a screenshot of what you see after a search? I will have to show a developer. When I am logged in under your username it's working for me of course

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Perfect...thank you

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From developer: It is most likely something with the browser you are using. It looks like there is an update, and also a lot of different add-ons installed. I would first try updating the browser, and if that doesn't fix it, disable the browser add-ons and see if one of them are causing an issue with chat.

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