Payment declined email sent

Brandy C. shared this question ago

Answered

Hello, I’ve been receiving several emails and text from leads stating they received an email that they payment was declined. Lead #11311893, 11064127 and 10417739. When I check, the payment has been accepted. Do you know why these declined emails are being sent. Thanks

The same question

Comments (1)

Jen H. ● 2 years ago

Go to Settings-->Payments and for these leads it does show that their payments were denied then accepted.

Reply URL

Brandy C. ● 2 years ago

Thanks for the quick reply. Would I need to go through my credit card company to see why it declined then accepted or is this within IO software?

URL

Susan M. ● 2 years ago

On the lead under the payment section there's a spot that says "Show hidden" click this and it will show you the declines...hover over "declined" and it will show you the reason

URL

Brandy C. ● 2 years ago

Ok thanks for the help.

URL