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staffnum variable not working as expected

Casey Z. shared this question ago

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Lead 29729451 shows 6 volunteers and 12 staff needed on the lead, but the variable, which is used on my delivery popup, shows 5 staff needed. What is happening there?

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Comments (4)

Chad B. ● 55 days ago

I'm told this is because of how we use staff as an accessory instead of IO's built in way of doing it. We've had to start manually adding the staff in a lot of cases. One of the causes we had for a major discrepency is that we had different types of staff accessories and didn't put down the required staff in the settings for a couple of them.

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Casey Z. ● 55 days ago

My "Event Staff" accessory has a required staff on it. Are you saying that IO can't calculate 2 required staff if I have a quantity of 2 Event Staff on the order? Is that only because it's an accessory? If it were a regular inventory item would it calculate correctly? I will test that when I get a chance.

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Chad B. ● 55 days ago

I believe that's it. It seems weird to me too. You can look at the staff numbers per line item when you expand the accessory. That's how I found out.

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Casey Z. ● 55 days ago

Can someone from IO take a look at this and see if it is functioning as intended? I don't think it is. Here is a full video of the issue.

https://vimeo.com/994217669/abde378b3c?share=copy

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Gabrielle P. ● 55 days ago

We've added the rental staffing variable WITH a rental loop and it's now working as it should.

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Chad B. ● 55 days ago

Wait, why would you need a rental loop there? That variable should be a sum of staff not per rental. 🤔🤔🤔 The template variable sheet should reflect that kind of thing in the notes.

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Casey Z. ● 55 days ago

That didn't do it.

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Chad B. ● 55 days ago

That's exactly what I thought it would do.

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Chad B. ● 55 days ago

I'm with Casey on this. the variable *staffnum* doesn't work correctly. It seems to work fine if I manually type in the total staff on the lead but it doesn't automatically tally it correctly based on the inventory items.

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Susan M. ● 52 days ago

Give me a minute...trying to see if there's a possibility to make another variable work on this pop up. Give us a little time this morning to see if possible

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Chad B. ● 52 days ago

It's. It just there. It's everywhere. I use it on my packing list.

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Susan M. ● 52 days ago

Some variables just don't work on all templates...trying to see if it can work here too

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Chad B. ● 52 days ago

I should say it's not working correctly ANYWHERE I use it. including packing lists, contracts and invoices.

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Anthony E. ● 52 days ago

We've fixed the issue with the template variable not showing the same number of staff as the lead.

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Casey Z. ● 52 days ago

Nice! Thank you!

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*staffnum* variable not working as expected

Comments (4)

staffnum variable not working as expected