Delivery planner schedules get deleted when editing
Several times we have edited the delivery planner schedule for an employee by changing the time and hitting save only to find out later that it has completely deleted a shift. This has caused workers to not show up to shifts we thought they were scheduled for. I am wondering if a few things could be done to prevent this. It appears that if you edit a time and it doesn't save it completely removes the schedule. It seems like it would be better if if left the original schedule rather than fully deleting it. Is it is possible to get an alert on screen that the shift has been deleted or an email or text or warning? For some reason the changes are not saving sometimes and there is no indication that it has not saved. This has happened twice this week
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The same question
Did you save the shift AND the route using the button just under the map? Common issue.
Did you save the shift AND the route using the button just under the map? Common issue.
Yes I did, well I clicked both buttons, but obviously it didn't actually save it.
Yes I did, well I clicked both buttons, but obviously it didn't actually save it.
We can put in a request for an alert for this...but do be sure in the meantime you are pressing "save shift" under the shift/schedule as well as "save" on the planner page when you are done. It wont' save correctly if not done this way
We can put in a request for an alert for this...but do be sure in the meantime you are pressing "save shift" under the shift/schedule as well as "save" on the planner page when you are done. It wont' save correctly if not done this way
Thank you, yes we make a practice of this but sometimes there appears to be a glitch and it is not saving as it should and there is no message or warning to tell you otherwise, it just deletes it.
Thank you, yes we make a practice of this but sometimes there appears to be a glitch and it is not saving as it should and there is no message or warning to tell you otherwise, it just deletes it.
Also, do you have any examples of when you made an edit but deleted instead? A date, truck, and shift? Thanks
Also, do you have any examples of when you made an edit but deleted instead? A date, truck, and shift? Thanks
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